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Job purpose/Summary 

As a key representative of Nelson Brewing, the Taproom Manager takes the lead in building strong customer connections through engaging tap room interactions. The central focus is on ensuring that every customer receives an outstanding experience while visiting the brewery. It is essential that this position also pay close attention to maintaining and improving systems and processes related to the everyday operation of the tap room, while simultaneously focusing on the use of data and industry insights to generate ideas and strategies that align with achieving company goals.

Duties and responsibilities 

• Ensure that every customer visiting the Tap Room has an exceptional experience 

• Oversee Tap Room staff, including recruitment, hiring, onboarding and scheduling 

• Perform monthly 1:1 meetings with Tap Room employees, as well quarterly department meetings 

• Lead product knowledge and staff education, including training on new beer, brewery tours, and brewing processes 

• Ensure a clean and welcoming environment in the Tap Room, outside areas, cooler and storage areas 

• Update and create new SOPs as needed  

• Analyze sales data monthly and create reports that outline opportunities, risks, and recommendations to present to management on a quarterly basis 

• Ensure strict adherence to liquor license regulations and stay up to date on any liquor license changes or requirements

• Track inventory levels of all Tap Room products and conduct routine physical counts to keep system records aligned with on-hand stock 

• Receive and enter all incoming products such as beer, merchandise and food into the POS and inventory management system, mapping items and posting invoice costs and quantities 

• Perform month-end inventory counts; examine reports, post write-offs and adjustments, and resolve missing or conflicting items 

• Work with Production Manager to maintain a high level of quality control 

• Collaborate with Marketing team to conceptualize and execute marketing campaigns to increase Tap Room traffic and revenue 

• Actively participate in meetings and strategy sessions with Management Team as required 

• Work with Financial Controller to create Taproom budget and review quarterly with Financial Controller to review 

• Provide support in times of crisis and demand, such as sick employees, malfunctioning equipment, and holidays 

Qualifications 

• Passion and knowledge regarding the craft beer industry 

• Minimum two years of experience managing people 

• Highly organized, dependable, and energetic 

• Strong communication and interpersonal skills 

• Maintain a positive attitude under stress 

• Strong initiative to consistently improve processes and seek new opportunities for growth 

• Works well independently and in a team environment 

• Strong administrative and computer skills, including spreadsheets, Inventory Management software, and POS 

• Possess valid Serving it Right and Food Safe certificates 

Working Conditions and Physical Requirements 

• 30-40 hours/week, with a mixture of time spent on the floor and performing administrative and leadership duties 

• Flexible workdays, including evenings and weekends 

• Overtime Averaging Agreement is required for this position 

• Able to stand for up to 10 hours 

• Capable of lifting 100 lbs 

Perks of Employment at Nelson Brewing 

• Opportunity for support in educational growth, Cicerone certification and leadership development 

• Eligible for RRSP matching program and health spending account 

• Beer and merchandise discounts

How to Apply

Interested in joining the Nelson Brewing crew? Send your resume and a brief introduction to jobs@nelsonbrewing.com with the subject line Taproom Manager Application.